The next Patient Participation Group (PPG) is on Tuesday 8th January 2019 at 4:20pm for more information about the PPG, please click here or contact Emmerson Walgrove, Patient Engagement Lead (PEL) at the surgery or via email: Emmerson.Walgrove@bradford.nhs.uk
As from Monday 3rd December 2018, the practice will go live with Care Navigation
The right care from the right person, first time.
When you ring to book an appointment, you might notice our reception team will ask you for a brief outline of how we can help you.
This is because we have introduced something called Care Navigation. It means our reception team have been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly. Anything you share with our team will be kept confidential.
Through the specialist training, our team will be able to direct you to the most appropriate clinician or service for your needs.
Our reception team will never offer clinical advice. Instead, this new way of working is about offering you the choice to see more appropriate professionals in our practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see a GP at all.
By working this way, it helps to fee-up time for GPs to care for patients with more complex or serious health conditions that can only be managed by a doctor. More importantly though, it means people are seen first by the clinician that is best placed to help you with your health needs.
Helping you to choose
The choice is always your though. It is completely up to you if you want to share information with our reception team.
You will never be refused a GP appointment but we hope next time you contact our practice and speak with our reception team you will see the value of seeing another healthcare professional if they are able to help.
You can find out more about care navigation by picking up a leaflet or speaking to a member of our practice team.
On Monday 5th November at the surgery, Healthwatch Bradford & District held a stall where about 15 of our patients give their views about health and social care services in the Bradford District.
If you missed this great opportunity to have your say, you can also expressed your views by visiting:
Why not is how Frizinghall Medical Centre is doing in the latest GP Patient Survey, by clicking here
Frizinghall Medical Centre is part of the Extended Access Service which provides GP, Physiotherapy, Nurse and Health Care Assistant appointments.
Extended Access Service - Information for Patients
On Monday 10th September 2018, the Surgery was pleased to welcome our new Patient Engagement Lead (PEL) - Emmerson Walgrove.
Emmerson will be more than happy to take any suggestions you may have on activities, events or services which would be beneficial to both patients and the medical centre.
Please ask at Reception for more information or contact Emmerson Walgrove, Patient Engagement Lead (PEL) at the surgery on: 01274 495577 or email: Emmerson.Walgrove@bradford.nhs.uk
As from the 1st January 2018 we would like to welcome Dr Hinaa Toheed as a Partner at the Practice.
CQC Report 19th March 2015