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Disability History Month on 5th December 2019

PNC Event on 13th November 2019

Zero Suicide

FMC GP 2019 Survey Results

Would you like to assist us in shaping the future of Frizinghall Medical Centre? Then why not join our Patient Participation Group (PPG).

If you would like more information or would like to join our PPG, this can be done by downloading our PPG Information Leaflet, which includes details of how to join.

CQC Rating - 31st May 2019

Healthwatch England wants to know what you think the NHS can do to help you and your community stay well.

Healthwatch is running a national survey to ask people’s views on how local NHS services could be improved through the NHS Long Term Plan.

The Government is investing £billions a year in the NHS as part of the Long Term Plan. Local services have been asked to work together to develop their own plans, which will set out how the national plan will work across local areas.

You can access the surveys here. Alternative formats available here.

3 people in Bradford will be diagnosed with type 2 diabetes today. It only takes a few minutes to find out if you could be at risk by visiting: https://riskscore.diabetes.org.uk/start

Type 2 diabetes

Parents and carers, download your quick guide on what to do if your child is feeling poorly.

There's lots of information about how to manage common minor illnesses at home - including coughs, colds and sickness.

Get your If your child is poorly, what can you do to help your child? leaflet.

Are you a Carer, an adult who may be struggling at home or feeling isolated?

Then why not come go along to Manningham Mills Community Centre every Tuesday from 10am till 12noon, were information and advice will be provided that may be able to help you.

Are you a Carer, an adult who may be struggling at home or feeling isolated?

NHS England are inviting patients, NHS staff, partner organisations and interested members of the public to give their views on potential proposals for changing current primary legislation relating to the NHS, with a view to implementing the NHS Long Term Plan.

You can find out more about the proposed possible changes to legislation and have your say by Thursday 25th April at: https://www.engage.england.nhs.uk/survey/nhs-long-term-plan-legislation/

On Wednesday 23rd January 2019, at City Health Bradford GP Federation Annual General Meeting (AGM), they held their first ever “Recognising Excellence in General Practice” Awards in the Midland Hotel.

At the awards ceremony, Frizinghall Medical Centre won the 'GP Practice of the Year 2019' Award, you can view the award certificate here
Award Midland

We are sorry to announce that Lynda Smith, our Practice Manager will be leaving us on Thursday 28th February, we wish her all the best for the future.

We welcome Mouna Allam, as our new Practice Manager who will start on Monday 4th February.

Frizinghall Medical Centre is now affiliated as a member of the National Association for Patient Participation (N.A.P.P).

NAPP

As from Monday 3rd December 2018, the practice will go live with Care Navigation

We may ask you about your health issue when you call to book an appointment.

It is about helping you get the service you need.

Our specially trained reception team may suggest other professionals that could help you better, for more information clicking here

On Monday 5th November at the surgery, Healthwatch Bradford & District held a stall where about 15 of our patients give their views about health and social care services in the Bradford District.

Photo 1  Photo 2

If you missed this great opportunity to have your say, you can also expressed your views by clicking here

Frizinghall Medical Centre is part of the Extended Access Service which provides GP, Physiotherapy, Nurse and Health Care Assistant appointments.

Extended Access Service - Information for Patients

Why not is how Frizinghall Medical Centre is doing in the latest GP Patient Survey 2018, by clicking here

On Monday 10th September 2018, the Surgery was pleased to welcome our new Patient Engagement Lead (PEL) - Emmerson Walgrove.

Emmerson will be more than happy to take any suggestions you may have on activities, events or services which would be beneficial to both patients and the medical centre.

Please ask at Reception for more information or contact Emmerson Walgrove, Patient Engagement Lead (PEL) at the surgery on:

01274 495577 or email: Emmerson.Walgrove@bradford.nhs.uk

Survey Results

 

pad_and_penComments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Complaints should be made as soon as possible - ideally, within a matter of days or at most a few weeks - because this will enable us to establish what happened more easily. Complaints should be made:-

  •      Within 12 months of the matter which caused the problem; or
  •      within 12 months of becoming aware you have something to complain about.

You should contact or write to Mrs Lynda Smith or either GP Partner if you wish to raise a concern or make a formal complaint. You may also ask for an appointment with Lynda Smith or either Partner to discuss your concerns. He/she will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. It would be helpful if you can give specific details of what you feel went wrong and what outcome you would like.

We shall acknowledge your complaint within 3 working days and offer to discuss your concerns and agree a way forward with you. We will investigate your complaint and aim to provide you with our findings within a time frame agreed with you.

When we look into a complaint, we shall aim to:-

  • find out what happened and what went wrong;
  • make it possible for you to discuss the problem with those concerned, if you would find this helpful;
  • make sure you receive an appropriate apology;
  • identify what we can learn from your complaint and what we can do to make sure the problem does not happen again in order to improve our services.

Complaining on behalf of someone else

Please note we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else. we have to know that you have his or her permission to do so. A note signed by the person concerned and verification of their signature will be needed, unless they are incapable (because of illness) of providing this.

Complaining to NHS England 

If you do not feel able to raise your complaint with us or you are dissatisfied with the outcome of your complaint you can contact NHS England, although we would like you to talk to us at the practice to give us the opportunity to resolve your concerns in the first instance. However, the helpline number for NHS England is 0300 311 2233 or you can write to NHS England PO Box 16737 Reddith B97 9PT.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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