Read the notices posted in the surgery
Make sure that you know the surgery opening times
Keep your appointment or cancel it - it is practice policy to remove patients from the list if they repeatedly miss appointments without advising us in advance
Take a friend or relative with you if necessary, or make a list of things to discuss
Ask the reception team if you think you may need more than 10 minutes with the doctor - she may be able to arrange this
Think twice before making an appointment - do you really need to see a doctor:
- Could you see a nurse or healthcare assistant instead?
- Have you tried simple home treatments?
- Have you asked NHS Direct?
- Have you asked your local chemist for advice?
You may express a preference for a specific GP but please note that you may then have to wait longer for an appointment.
Remember that telephone appointments can be used to discuss blood test and x-ray results, also some sick notes
Find out how we deal with complaints and compliments. Please ask at reception for details of our complaints procedure or ask to discuss any unresolved problems with Emmerson Walgrove, our Patient Engagement Lead (PEL) or Mouna Allam, our Practice Manager.
When visiting the surgery, please remember to:
- Give your name at reception on arrival
- Ask the reception team for a Lifestyle Update Questionnaire to complete if you have not done this for a while - this helps us to ensure we can provide you with the best possible level of care
- Turn off your mobile phone
- Show consideration and respect for other people in the waiting room
- Let the reception team know if you are concerned about the length of time you have waited to see the doctor or nurse